Our Agreement With You

Our agreement with you provides:

• Information you will need to know before you book; 

• A step by step guide to booking your break; 

• Payment arrangements; 

• Information about arriving, staying and departing from our properties; 

• Information we will need to know about you and your party - including any special needs; 

• Change and cancellation arrangements; and contact details.

A. To book your break

A1. Please:

• Read this agreement thoroughly

• Log on to www.bridlingtonholidays.com to select the property you wish to book, or telephone our Reservations Team on 07583295263.  

• Note that you must be over 18 to make a booking. 

• ​

A minimum deposit payment of £70 is required to secure your booking. The balance must be paid upon arriving for your break. Any balance may be paid by card, cash, or BACS (before arrival).

Your deposit is a non-refundable booking fee covering the administrative costs we incur in processing your reservation.

Alternatively, you may pay the full cost of your break at any point leading up to your arrival by BACS, or over the phone with a bank card.

Please note the pricing information contained in Section B and the change and cancellation arrangements in Section H.

 

A4. Payment confirmation

Please check the details on the confirmation carefully. If any of the details are incorrect, or change, especially your address, you must inform us as soon as possible. You must also ensure that you pay any amount required in accordance with the confirmation & point A1 above. If you do not, we will have the right to cancel your reservation and keep or claim your deposit (as it is a non-refundable booking fee).

A5. Our agreement

A contract (our agreement) is formed when we receive the required payment and you have received the confirmation. If you do not receive a confirmation within 48 hours, please contact us immediately.

Required payment means either the required deposit or the full amount due for your break.

Our agreement incorporates information provided on our website, the confirmation and this agreement (which we sent to you following your telephone reservation or which you accepted online at the time of booking).

Our agreement with you binds you, (the person named on the confirmation), and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. Our agreement continues until the last member of your party has left the property, including any extension to your stay and for such time afterwards as may be necessary.

We will send you, an email confirmation showing the price for your break and any additional charges. It will also detail payments received and due.

 

B. The price of your break and what it includes

B1. Our prices may fluctuate throughout the year based on the demand for that particular break or type of accommodation. Therefore, prices are subject to change and may go up or down. The agreed price for your break will be quoted when you make a reservation and will be shown on the confirmation.

B2. This price includes:

Use of your accommodation for the maximum number of guests we indicate.

B3. Additional charges

Cleaning Fee: We charge a cleaning fee as itemised on your confirmation.

Charges for dogs: we have a small number of apartments which can accommodate up to two dogs provided this is agreed by us at the time of booking, you comply with the requirements set out in paragraph F18 and you pay the appropriate additional charge (please contact the Reservations Team or see our website for prices).

C. Important information before you book

Where the majority of the party is under 18 or includes any person(s) who are normally closely supervised, there must be sufficient capable and responsible adults over the age of 18, in every accommodation unit to provide adequate supervision for the party and each member of it. One such identified person must be present for the duration of the break and accept overall responsibility for the whole party. The name and contact details of this person must also be confirmed upon booking.

If we incur costs in providing assistance or supervision to your party we reserve the right to claim compensation from you in accordance with paragraph F22.

C1. Special requirements and disabilities

We welcome guests with restricted mobility, a disability, medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded. Our team will be happy to discuss with you availability & suitability.

We rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to update us with any change in circumstances prior to and during your stay.

C2. Medical assistance and clinical waste

We are unable to offer medical assistance to guests, and are unable to dispose of clinical waste on your behalf.

C3. Groups, organisations and institutions

Where a party or a booking consists of four or more lodges and/or is to include members from an organisation/institution/similar body or those benefiting from activities organised by third parties, for example, charities, local authorities, NHS trusts and the like, you must provide the following before we can confirm your booking;

• The name and type of organisation/institution etc. (if applicable);

• Any other information we may reasonably require.

In order to preserve our family environment, we do not permit “stag/hen” parties nor adult fancy dress.

C4. Information about your party

We have the right to obtain the name, date of birth, address and gender of each member of your party before confirming your booking or at any time. You (the booker) must be a member of your party unless we agree otherwise. Failure to provide us with full details of the make up of your party prior to your arrival may result in access to the property being delayed or denied. We want to maintain a safe and secure environment for you and your family and may ask for identification on arrival.

We don’t knowingly allow anyone to use or visit our properties who is a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order or Child Abduction Notice.

C5. We reserve the right to conduct security searches as a condition of entry to protect your safety and that of other visitors. We may conduct security searches of clothing, bags and vehicles, as determined by us in our reasonable discretion, including on entry and exit of our villages.

D. Before you arrive

D1. Please complete your registration detailing all members of your party through your online account as soon as possible before your arrival.

D2. We recommend that, where possible, you pre-book any activities (see paragraph F6).

D3. You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to:

• Refuse to accept your booking; or 

• Cancel your break; or 

• Ask any member of your party to leave the property immediately, should we, at our discretion consider it necessary to protect the health of other guests, staff or the general public. 

E. Arrival

Please check your pre-arrival email for confirmation of the time you may arrive and when your accommodation will be available.

Some of our properties have restrictions on the access and parking arrangements.  Where parking permits are necessary, the team will take your vehicle registration and set up a permit which lasts for the duration of your stay.  It is your responsibility to ensure that you are parked in the correct zone.  Permits validate parking in “resident permit holders only A” zones only.

F. During your stay

F1. Our aim

Our aim is to provide a relaxed break suitable for families. To ensure the maximum enjoyment of your break and that of all our other guests you must comply with all of the requirements in this agreement. We draw your particular attention to the paragraphs below and to the safety and other information you may receive on or before arrival. You must also note and comply with all verbal or written guidance, especially safety guidance supplied to you by us or one of our staff. You must comply with all notices.

F2. Behaviour and compliance with this agreement

You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the family environment and should not be aggressive, excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

F4. Children’s supervision and parental responsibility

There must be at least one capable and responsible adult over the age of 18 in every accommodation unit.

You are responsible for the supervision of all members or your party under the age of 18.

F5. Safeguarding

It is our policy to assist any proper enquiries about a child staying in one of our apartments and to refer the matter to an appropriate external organisation should we consider it necessary/appropriate.

F7. Security of your property

We draw your special attention to the following:

• Your personal belongings are your responsibility during your break with us. 

• Vehicles parked on our property are subject to very limited security cover only. You must lock your vehicle securely and remove all valuable items on parking. 

• Appropriate insurance is strongly recommended 

• We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible 

• We will offer reasonable help to assist you in tracing lost items, however we can only keep lost items for 28 days

F10. Accommodation

You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. We reserve the right to charge you for any extra cleaning, missing items or damage.

We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.

The members of your party and the allocation of guests in each accommodation unit must remain the same for the whole of your stay.

The maximum number of guests in each accommodation type (as stated on our website) must not be exceeded. If it is, we may move those additional persons to another accommodation unit and will charge you or them the appropriate full charge for the additional accommodation, from the date your party arrived for the break.

F11. Wireless facilities

Wireless internet access, where available, is not guaranteed and is provided subject to third party terms and conditions which are available when accessing the system. The facility is not subject to any particular security, and only has limited filtering measures and requires continuous parental supervision when used by children.

We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.

F12. Improvements and maintenance

As we continually improve our facilities you may find that:

• New amenities are on offer; Listed amenities are temporarily closed for maintenance and/or improvement; 

• Some amenities and/or accommodation types have been altered, replaced or closed; 

• There is development or refurbishment work going on in certain areas of the property. Whilst we take steps to reduce the impact of such works, you may experience noise and visual disturbance; 

• Maintenance work or housekeeping tasks are undertaken in and around your accommodation during your stay, although in such circumstances we try to minimise any inconvenience; 

• Different equipment is provided to that described in our brochure or other communications

F13. Safety

You are required to follow any safety advice provided to you. Please note in particular:

•  Barbecues are not permitted in apartments. The use of gas barbecues is prohibited. 

• Take particular care not to do anything which might cause a fire - dispose of cigarettes responsibly.

• Fireworks may not be brought onto or used on the property.

 

 

 

F16. Smoking policy

Smoking (including e-cigarettes and vaping) is not permitted in any buildings (including accommodation), balconies or patio areas.  Please smoke outside the property away from doorways and windows.

F17. Natural inhabitants

Please note and remember that our apartments are in a coastal setting that is the natural habitat of a variety of native creatures such as seagulls, insects, spiders, rodents and ticks. Seagulls in particular may cause disturbance, this is outside of our control.

F18. Dogs/Pets

Dogs (except assistance dogs) are not permitted in any building except specific dog friendly apartments. They must be kept on a lead at all times when leaving your accommodation, owners must pick up and clean up after their pet. We do not accept any dogs listed under the Dangerous Dogs Act. You must ensure that:

• As a minimum, each dog has a current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus; 

• Each dog is properly supervised, is not dangerous and does not cause a nuisance or threat to anyone; 

• When our staff need to visit your accommodation (eg. if you have requested a maintenance engineer) you take your dog(s) out or keep them in a different room while these visits take place and comply with any specific instructions provided to you. 

If we, in our sole and reasonable discretion, consider your dog to be dangerous or to be causing a nuisance, harm or threat to anyone, or to be likely to do so, we may ask you to remove it from the property (without refund or compensation). No other pets are permitted.

Day visitors are not permitted to bring dogs or any other pets.

F19. Dangerous items

No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto any property under any circumstances by you or anyone in your party.

F20. Noise

Given our seafront locations, seagulls nest close to the apartments.  You may experience noise from such activities from time-to-time. This is beyond our control.

F21. Photography

You may not carry out photography for commercial purposes, publication or similar purposes in any part of our apartments.

We regularly take photographs and videos for promotional and training purposes. Please be aware that filming may be in progress during your break. Should you not wish to appear in any such material please notify us on or before your arrival at the property.

F22. Compensation payable by you

By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit or debit card used to pay for the break or otherwise, the costs of:

• Any property or accommodation damage, and/or 

•  Any compensation we may pay to others, and/or 

•  Any other costs, fees or levies which we may incur, resulting from your or any member of your party action or inaction and from any breach of this agreement

F23.  Our office hours are 9am - 5pm, 7 days a week.  Any out of hours callout to the property which is deemed to be unnecessary will be charged at £25 per visit​.  This includes lost keys and lockouts.

G. Departure

You must vacate your accommodation 10am at the latest on your day of departure.

H. Changing or cancelling your booking

H1. Changing your booking

You may change your booking with us for any reason provided the change is made 2 weeks or more before your arrival date. Each change is subject to availability and an amendment charge may apply. Please see the table below for details.  You may only change your arrival date once and you must select your new arrival date within 52 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply (see paragraph H2).

Please note that any change of date, accommodation will be likely to involve a change in price of your break and an amendment charge being payable. The price payable is the greater of your original break cost or the price for your revised break change, which applies at the time of your change. Any differences may be refunded depending on when the change is made.

Number of days prior to your arrival date that notification of your change is received by us

Cost

More than 14 days

£25 charge to cover our administration costs.

Less than 14 days

No change permitted

 

You may not, under any circumstances, transfer your booking to anyone without our consent. We will not consent to a transfer where the person or party concerned does not meet our requirements.

 

 

H2. Cancellation by you

You may cancel your break at any time. However, the amount payable will depend on the number of days left until your stay.  Please see the table below for details.

Number of days prior to your arrival date that notification of yourcancellation is received by us

 

More than 14 days

100% refund less deposit

Less than 14 days

Full balance is due

 

Please note that some separate charges, such as the deposit are non-refundable. 

Holiday cancellation insurance is available with our partners “X-cover”. Please ask about this insurance when booking over the phone, or tick the box to select cover when booking online.

To cancel your break please telephone our team on 07583295263

H3. Cancellation and changes by us

We have the right, at our sole discretion, to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence on any of our properties, we reserve the right at our sole discretion to cancel any booking you may have made or refuse to allow you to enter any of our properties or to ask you to leave our premises. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation. We have the right to cancel your booking, or to instruct you or your party to leave the property immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.

 

H4. Things beyond our control

We cannot take responsibility or pay compensation if we cancel or change your booking in any way because of events beyond our control. Neither can we accept any liability for any injury, loss or damage you suffer because of events beyond our control. Events beyond our control include, but are not limited to: fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics and pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and unavoidable technical problems.

In the event of adverse weather, your booking will only be refunded if your chosen property is closed. If you cannot travel to your chosen apartment due to adverse weather, no refunds will not be provided.

In exceptional circumstances, we may need to cancel your booking. If this happens we will advise you as soon as possible and offer one of the below options.

1.    A replacement break to the same value as the one you booked. If your new break is more expensive, you will be required to pay any additional cost. If your new break is less expensive, we will refund the difference.

2.    A full refund. If we issue you with a refund, we will return your money by BACS.

3.    In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any cancellation, amendment or separate charges.

H5. Refunds

Credit or debit card payments will be refunded to the last payment card used on the booking or by BACS, less any non-refundable deposit and any other non-refundable amounts.

H6.  In the event of any claim made against us which is not upheld, will be charged at a rate of £50 per hour for its defence.

I. Important information

I3. Data Protection.  We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.

I4. Whilst we do our best to ensure that our website is accurate, all images on our website and in other promotional material, are for illustrative purposes only. Amenities at our apartments vary and not all accommodation is identical to the images on the website. So please read property and accommodation specific information carefully.

I5. This agreement and any dispute between us will be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the Courts of England and Wales over any matter arising out of our agreement or your visit. You may choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident there. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.

I6. Your stay will not give rise to any tenancy agreement between us.

I7. Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.

J. Can we help?

J1. Any assistance you require or concerns should be brought to our attention immediately to a member of staff. We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break. Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.

J2. Any reported matter which has not been resolved during your break should be advised in writing to the email found in your correspondence by the end of your break. In such cases, we will only correspond with the person named on the booking. We will not enter into further correspondence on any matter resolved during your break and accepted as such by you.

J3.  In resolution of any complaint, our decision is final.

J4. If booking via telephone, please read these Terms & Conditions.  

If you do not agree & accept these T&C’s please advise us by email within 24 hours of booking.

 

And finally..!

If you have any questions we will be glad to assist you. Please telephone our Reservations Team on 07583295263.